FAQ's

CHECK OURT OUR FREQUENTLY ASKED QUESTIONS

As an MSP we get asked quite a few questions in regards to what MSP's do, how we operate, what services we offer. We aim to answer as many of these questions as we can. Here are a few of our most frequently asked questions and answers.

What Is IT Support?

IT support refers to the services provided to businesses and individuals for their technology-related needs. This can include hardware, software, and network troubleshooting, as well as maintenance, upgrades, and consulting services.

What Services Do You Offer?

We offer a wide range of IT services, including network design and implementation, cloud services, managed IT services, cybersecurity, disaster recovery and business continuity, technical support, and training and consultation.

How Can I Get IT Support From You?

Firstly get in touch to discuss your specific needs, after that, you can contact us via our website chat, email, or phone, if you are already a customer you will be given direct contact details or our Service Desk.

What Are Your Business Hours?

Our IT support team is available 24/7 to help you with any IT-related issues.

Do You Offer Remote Support?

Yes, we offer remote support services to our clients. Our team can connect to your computer remotely to diagnose and fix any issues you are experiencing.

How Do You Ensure The Security Of My Data?

We take the security of our clients’ data very seriously. All of our support and data transfer processes are designed with security in mind, and we use the latest encryption and authentication techniques to keep your data safe.

Do You Offer Training And Consultation?

Yes, we offer training and consultation services to help you maximize the benefits of your technology investment. Our experts will work with you to identify areas for improvement and provide recommendations for optimal technology usage.

How Do You Handle Customer Satisfaction?

We are committed to delivering the best IT services and support to our clients. If you are not satisfied with our services, please let us know, and we will do everything in our power to make it right.

What should I expect from you?

You should expect your managed IT services provider to provide proactive monitoring and maintenance of your IT systems, 24/7 technical support, regular reporting and analysis, and recommendations for improving your IT infrastructure.

Do managed IT services improve security?

Managed IT services improve security by implementing and managing security measures such as firewalls, antivirus software, and intrusion detection systems. They also provide ongoing security monitoring, vulnerability assessments, and incident response planning to ensure that your IT systems are protected against threats.

What is included in help desk support?

Help desk support typically includes technical support for hardware and software issues, troubleshooting, and assistance with system configuration and setup. It may also include password resets, software installations, and general IT support

How do cloud services work?

Cloud services refer to the delivery of IT resources over the internet, such as computing power, storage, and applications. Cloud services providers host and maintain the IT infrastructure, and customers can access these resources remotely via the internet. Some popular cloud services include Microsoft Office 365, Google Workspace, Amazon Web Services, and Salesforce.

Unlock your Full Potential with our IT Support

We are committed to delivering the best IT services and support to our clients. Contact us today to learn more about how we can help your organization. We look forward to the opportunity to work with you.

Address: G3 IT Services LTD, Wolverhampton, West Midlands, United Kingdom.

Opening Hours: Monday – Friday 09:00 – 17:00

Sales Email: sales@g3it.co.uk

Telephone: 0333 090 1595

Support Phone: 0333 090 1595